How Automation of Warranty Processing Benefits Dealers and Customers
by Intellinet Aug 9, 2018
The intensity and complexity of automotive warranty management for claims can be overwhelming for organizations. It makes the investigation of fraud very inapprehensible for claims. But if precision is your motto, start engineering again with slow manual procedures. Curious to know why? They suffer from errors and obstruct productivity. Try to get maximum automation in the processing of claims. Automation comes with many benefits:
Dainty knowledge extraction
Easy claims process
Rising efficiency by just single version across manufacturer and dealer
This is how Automotive Warranty Management Automation Process Flows
The automation of warranty management services begin with claims. Through this technology customers can file claims from any location. On the other hand, the organization is able to track the claims. The system allows OEMs to set rules, so that claims on every product can be processed in a unique way, according to need.
After automation, it’s easy to validate claims effectively and also the entire major and minor details can be confirmed easily across various dealer locations. Through automotive warranty management for claim it is also possible to route the claim details according to specific job codes, both within and outside the organization due to the cross-functional integration available in the system. The software helps in tracking suppliers of the parts under claim. This speeds up parts-return and supplier recovery, and upholds trust and transparency. Further, payments can be made according to specific prevailing rates for a particular claim.
A user-friendly platform that simplifies and speeds up the claims process makes life easier for customers and service providers
Total automation of processes that were earlier manual—submission of claim, routing of claim, parts return, supplier recovery, payments—ensures accuracy, reduces the drudgery of long-drawn paper work, and improves efficiency
Accurate and reduced warranty payouts result in optimal performance
Visibility and communication at every step of the lifecycle is improved
The overall cost of warranty processing and associated administration comes down
Errors related to warranty claims are reduced to a minimum
Parts return and supplier recovery are made simpler and more transparent
Fraudulent claims are actively screened and fully eliminated
Warranty management system improvement practices will surely benefit organizations after implementation. All of them will not only improve warranty management solutions but will also make a positive impact in other areas of operations. For example:
Increasing communication of warranty and service information to other business functions increases the likelihood of being a top performer in claims process cost.
Improving the quality and availability of warranty data and analysis increases the likelihood of being a top performer in claims processing cycle.
Some other methods, like incorporating automotive warranty management data analysis in the product development or in manufacturing processes, may take efforts to implement, but they have benefits that extend far beyond the warranty management process itself. The most progressive companies are combining a mature approach to warranty analytics with processes to collect and analyze data from instrumented/ connected products.”
Reduced time for claim processing, parts return, supplier recovery, and identification of rising problems.
Increase revenues and profitability from maintenance, service, and selling parts.
Ensure quick processing by sustaining claim data and permitting richer content to be captured
Reduce manual efforts concerned in claims entry by desegregation with service order systems
Intellinet is leading provider of automotive warranty management software and spare part catalogue. Being in this industry for more than a decade, Intellinet exactly know about the needs and demands of automobile sector and continuously working to make automobile business easy for OEMs, dealers and customers. For more details about the same, or for a free demo of the software, one may connect to www.intellinetsystem.com.
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